Last Updated: October 20, 2023

At TheFarmer, we ensure that every product — from fresh produce to farming essentials — reaches your doorstep in the best possible condition. We have partnered with trusted logistics providers to guarantee safe, transparent, and timely delivery through our Open Box Delivery Policy.

All orders are processed and dispatched within 2 working days of confirmation.

Delivery timelines depend on your location, product type, and the seller’s dispatch zone.

Typically, you can expect delivery within 3–7 working days of order placement. Once shipped, you’ll receive a tracking link via email or SMS to monitor your order status in real-time.

Free Shipping is available on all orders above ₹499.

Orders below ₹499 may attract a nominal delivery fee based on your location.

Bulk or heavy deliveries (e.g., equipment or farm inputs) may include additional handling charges, displayed at checkout.

To ensure complete transparency and satisfaction, TheFarmer follows an Open Box Delivery process for all eligible orders.

Here’s how it works:

• The delivery agent will open the package in your presence.
• You can verify the product condition, quantity, and quality before accepting delivery.
• If the product is damaged, incorrect, or missing items, you can refuse the delivery immediately and notify our support team.
• Once the package is accepted and marked as “Delivered,” no return or replacement requests will be entertained for undamaged items.

This ensures mutual protection for both buyers and sellers and eliminates disputes.

No Return on Undamaged Products. We operate on a strict “No Return on Undamaged Delivery” policy. Once an order has been delivered in good condition and accepted after open-box inspection, it cannot be returned or exchanged.

This helps protect our farmers and sellers from unnecessary reverse logistics and ensures fair trade.

A product is only eligible for return or replacement if:

• It is physically damaged during transit.
• The wrong item was delivered.
• The product is missing essential parts or accessories as mentioned in the description.

To raise a concern:

• Contact our support team within 24 hours of delivery.
• Share clear photographs or videos of the issue along with your order ID.
• Our team will verify and initiate a replacement or refund as applicable.

The following items cannot be returned under any circumstance:

• Perishable products (e.g., fresh fruits, vegetables, dairy, plants).
• Customized or made-to-order farm products.
• Items opened or used after delivery.
• Products accepted under open-box verification in good condition.

If a return or replacement is approved, refunds will be processed to the original payment method within 7–10 business days.

For Cash-on-Delivery orders, refunds will be made via bank transfer after product verification.

Return shipping charges (if applicable) are borne by the customer unless the return is due to damage or error on our part.

If you received a non-perishable product that is damaged or defective and cannot be picked up by our courier, you can self-return it to the address shared by our support team. Once we receive and inspect the item, your replacement or refund will be processed as per our policy.