Last Updated: October 20, 2023

At TheFarmer, we work with trusted farmers and producers to ensure that every product — whether fresh produce, seedlings, or farming essentials — reaches you in excellent condition.

Our goal is to make your shopping experience simple, transparent, and reliable while maintaining fairness for both our farmers (sellers) and buyers.

All farm and plant-based products are natural and may show minor variations in shape, size, or color compared to the images displayed on our website. Such differences are normal and reflect the unique, organic growth patterns of each product.

For live plants or perishable items, minor signs of transit stress (like slight drooping or discoloration) are completely normal. With proper care, watering, and light exposure, your plant will quickly recover and thrive.

These natural variations or minor changes do not qualify as damage and are not eligible for return or replacement.

We follow an Open Box Delivery System to maintain transparency at the time of order fulfillment.

At the time of delivery:

• The delivery agent will open the package in your presence.
• You may inspect the product for quantity, condition, and quality before accepting.
• If the product is damaged or incorrect, you may refuse delivery and report the issue immediately.
• Once the package is accepted and marked as delivered in good condition, no return or replacement will be accepted.

This ensures that both farmers and buyers are protected, and disputes are minimized.

Eligibility for Replacement. A replacement will be approved only if:

• The product is damaged, broken, or unfit for use upon delivery.
• The wrong item was delivered.
• A part or accessory mentioned in the product description is missing.

How to Request a Replacement. If your order meets the above criteria:

Contact our Customer Support within 24 hours of delivery through:

• 📧 info@thefarmer.com
• 📞 WhatsApp: +91-9565767155

Share:

• Clear images or short video of the damaged/incorrect product and packaging.
• The shipping label and order number.
• A brief description of the issue.

Our support team will review your case and confirm whether the product qualifies for replacement.

Replacement Process. Once your request is approved:

• A replacement will be dispatched at no additional cost.
• If the same item is unavailable, you can: Choose an alternative of equal value, or Opt for a refund or store credit to your original payment method.

In rare cases, products from a single order may be shipped in multiple consignments for safety or availability reasons.

If you believe an item is missing:

• Contact us within 24 hours of delivery at support@thefarmer.com.
• Provide: Clear images of all items received. Photos of the packaging and shipping label. Your order number and details of the missing item.

Our logistics team will verify the issue and ensure the missing product is delivered promptly or refunded.

We understand that sometimes plans change — however, since our products often involve fresh produce or live items, order cancellations are time-sensitive.

BANBHAR FARMTECH PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• BANBHAR FARMTECH PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Once the order is processed or dispatched, cancellation will no longer be possible.

How to Cancel. You can request a cancellation by contacting us through:

• 📧 info@thefarmer.com
• 📞 WhatsApp: +91-9565767155

Our team will review the request and assist with the process. Refunds for canceled orders will be issued at the company’s discretion, depending on product type and dispatch status.

Eligibility for Refunds. Refunds will be issued only if:

• The product was incorrectly delivered.
• The product was damaged or lost in transit.
• The approved replacement product is unavailable.

How to Request a Refund. Notify us via WhatsApp or email within 24 hours of delivery.

Provide:

• Clear images or video of the product and packaging.
• Order number and delivery details.

In case of any Refunds approved by the BANBHAR FARMTECH PRIVATE LIMITED, it will take 16-30 days for the refund to be processed to the end customer.

Refunds will always be credited through the original mode of payment. For Cash-on-Delivery orders, we may request bank details to initiate the refund.

Please note:

• Minor transit stress on live or perishable items (slight drooping, discoloration) is normal and not considered damage.
• Color, size, or appearance differences from product images are natural and do not qualify for replacement.
• No returns will be accepted for undamaged products once verified during open-box delivery.